Shipping policy

Last updated: October 26, 2026

Thank you for choosing Outlet Miami (outletmiami.shop). Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Times

  • Fulfillment Window: All orders are processed within 1 to 3 business days (Monday through Friday, excluding federal holidays).

  • Order Cut-Off Time: Orders placed after 5:00 PM (EST) will begin processing on the following business day.

  • Peak Seasons & Sales: During periods of high order volume, seasonal sales, or promotional events, processing times may be extended by an additional 1 to 2 business days. If a significant delay occurs with your shipment, we will notify you promptly via email.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order are calculated and displayed at checkout based on your delivery destination, weight, and chosen service level.

Shipping Option Destination Estimated Transit Time Cost
Standard Domestic Continental U.S. 3 – 7 business days $5.99 (Free over $75.00)
Expedited Domestic Continental U.S. 2 – 3 business days $12.99
Standard International Worldwide / Select Countries 7 – 15 business days Calculated at checkout
Express International Worldwide / Select Countries 3 – 5 business days Calculated at checkout

Delivery Disclaimers: Transit times are estimates provided by shipping carriers (USPS, UPS, FedEx, DHL) and start once your package leaves our facility, not from the moment the order is placed. Weather incidents or carrier network disruptions may occasionally delay delivery.

3. Shipment Confirmation & Order Tracking

  • Once your package has been packed and handed over to the carrier, you will receive an automated Shipment Confirmation email containing your tracking number(s).

  • The tracking number will become active within 24 to 48 hours. You can monitor parcel movement using the carrier tracking portal or via our store's order tracking page.

4. Customs, Duties, and Import Taxes (International Orders)

  • Taxes and Tariffs: Outlet Miami is not responsible for any customs fees, duties, value-added taxes (VAT), or tariffs applied to your order upon arrival in your destination country.

  • Customer Responsibility: All fees imposed during or after shipping are the sole responsibility of the customer (tariffs, customs clearance charges, import duties, etc.).

  • Refused Deliveries: If an international package is refused by the customer due to unexpected customs fees or import taxes, original shipping costs and return shipping expenses incurred will be deducted from any eligible refund.

5. Shipping Restrictions & PO Boxes

  • PO Boxes & APO/FPO/DPO: We ship to P.O. Boxes and APO/FPO/DPO addresses using standard postal services (USPS). Expedited and express delivery options are generally unavailable for military and postal box destinations.

  • Restricted Territories: We do not ship to sanctioned countries or regions where carrier logistics are legally restricted or temporarily suspended.

6. Incorrect Addresses & Non-Deliverable Packages

  • Please double-check your complete shipping address (including apartment, suite, or unit number) before completing checkout.

  • We are not liable for packages misdelivered or delayed due to incorrect or incomplete information entered at purchase.

  • If a package is marked Return to Sender or Undeliverable due to an address error or failure to collect from a local holding facility:

    • The customer must cover the re-shipment fee to send the parcel to a corrected address.

    • If a refund is requested instead, original shipping fees will be withheld.

7. Damages, Lost Parcels & Stolen Packages

  • Damaged in Transit: If you receive your package damaged, please save all packaging materials and damaged goods, take clear photographs, and email support@outletmiami.shop within 48 hours of delivery. We will open an investigation with the carrier and dispatch a replacement or issue a refund.

  • Marked "Delivered" but Missing: If your tracking indicates the package was delivered but you have not received it:

    1. Check surrounding areas, mail rooms, porches, and with neighbors or building managers.

    2. Wait 24 hours, as carriers occasionally mark shipments delivered prematurely.

    3. Contact the local delivery courier branch directly with your tracking code.

    4. Email our support team so we can initiate a formal carrier tracer on your behalf.

  • Outlet Miami is not responsible for porch piracy or packages stolen after documented delivery by the carrier.

8. Contact Information

If you have any questions, delivery concerns, or need assistance tracking your shipment, please contact us:

  • Store Domain: outletmiami.shop

  • Customer Support Email: support@outletmiami.shop

  • Operations & Fulfillment Office:

    Outlet Miami
8400 NW 36th St, Suite 450
Miami, FL 33166
United States