Refund policy

Thank you for shopping at Outlet Miami (outletmiami.shop). We want you to love what you ordered, but if something is not right, we are here to help.

1. 30-Day Return Window

  • You have 30 calendar days from the date your tracking number confirms delivery to request a return.

  • After 30 days have elapsed since delivery, we cannot offer a refund or exchange.

2. Return Eligibility Criteria

To qualify for a return and refund, items must satisfy all of the following requirements:

  • Unworn, unwashed, and unused.

  • In the original packaging with all manufacturer tags, labels, and hygiene seals attached.

  • Free of odors, pet hair, cosmetics, stains, or any signs of wear.

  • Accompanied by the original receipt, invoice, or proof of purchase.

3. Non-Returnable & Final Sale Items

Certain products cannot be returned due to hygiene, safety, or custom specifications:

  • Items explicitly marked as Final Sale or Clearance at checkout.

  • Intimates, lingerie, swimwear, and underwear.

  • Health, beauty, and personal care products (e.g., cosmetics, skincare, fragrances).

  • Perishable items, flowers, or consumables.

  • Gift cards and downloadable software or digital products.

4. How to Initiate a Return

  1. Contact our support team at support@outletmiami.shop with:

    • Your Order Number (e.g., #OM1234).

    • The name and SKU of the item(s) you wish to return.

    • Reason for return (and clear photos if the item is damaged or incorrect).

  2. If your return is approved, our team will provide a Return Merchandise Authorization (RMA) number and step-by-step instructions on where and how to send your package.

  3. Securely pack the item(s) in their original packaging and write the RMA number clearly on the outside of the parcel.